Terms and Conditions of Treatment

1. Storing and Sharing of Personal and Clinical Information

   Your personal data is stored securely in our electronic records system and is accessible only to authorised staff for administrative and clinical purposes.

   Your personal information remains confidential except in the following cases:

   1. When failure to disclose would place you or another person at serious risk to life, health, or safety.
   2. When requested by government authorities such as the Community Development Authority or Dubai Health Authority.
   3. When it is necessary to share with other healthcare professionals for client care.
   4. When you have provided prior consent for:
      • Submission of questionnaires, forms, or reports to other professionals/agencies (e.g., schools, GPs).
      • Discussion of information with a third party (e.g., parent, employer, educational institute, or healthcare provider).
2. Children of Divorced Parents

   Under UAE Family Law, both parents must provide written consent before Insights Psychology DMCC can treat a child of divorced parents. Both parents have the right to access information regarding their child’s diagnosis and treatment, regardless of guardianship arrangements. Please inform the clinician during the parent consultation if there are any legal family considerations.

3. Provision of Telehealth Services

   Where appropriate, services may be provided via telephone or video conferencing. Some services may not be suitable for telehealth, and your healthcare provider will discuss the appropriateness of ongoing telehealth sessions with you.

4. Emergency Services

   Insights Psychology DMCC does not provide emergency services outside of office hours (Monday–Friday, 9 AM – 5 PM). If you require urgent assistance, please contact:

   • Rashid Hospital: 04 219 2000
   • Al Jalila Hospital: 800 2524
   • Child Protection Concerns (CDA Hotline): 800 988

   For immediate medical emergencies, visit your nearest emergency department.

5. Valuables

   Insights Psychology DMCC is not liable for the loss or damage of any money, jewellery, documents, or other valuable items.

6. Financial Agreement

   Clients are responsible for meeting their financial obligations towards Insights Psychology DMCC, regardless of payment method or source (self-pay, insurance, sponsorship).

   Payment Process:
   1. Preferred payment method: Online payments via Fresha booking system.
   2. Other accepted payment methods: Card payments, cash, and bank transfers.
   3. Clients must confirm appointments using Fresha.
   4. If claiming from insurance, clients should inform us in advance for document preparation.
7. Cancellation Policy
   1. Cancellations made at least 24 hours in advance will not be charged.
   2. Cancellations made within 24 hours of the scheduled appointment will be charged 50% of the session fee.
   3. Last-minute cancellations and no-shows will be charged 100% of the session fee.
   4. In cases of emergency or illness, clients should contact our admin staff as soon as possible.
8. Use of Waiting Room

   Please note that Insights Psychology DMCC is not responsible for children who are left in the waiting room during therapy sessions. Please do not bring your child to the clinic unless you have someone to care for them if you are attending a session.

   We ask that a responsible adult remains in the waiting room for the duration of a young person’s therapy session. If this is not possible, please ensure that a responsible adult is in the waiting room in advance of the therapy session ending. In rare cases, where the young person is an older adolescent, a responsible adult may not be needed. Please discuss this individually with your therapist.