HEALTH INSURANCE

We are a Psychology Center that is registered with the Community Development Authority, Dubai and Dubai Health Authority. Our psychologists and therapists are appropriately licensed. We cannot facilitate direct billing with your provider at present. If your policy covers for psychological services, neurodevelopmental assessments or developmental therapies (SLT and OT), we can assist in ‘pay and claim’ with your insurance company. That means that if you pay Insights directly for services, you can claim back your payment from your provider by submitting a reclaim form and stamped receipt.

It is best that you contact your provider ahead of your work with us. You can call them to ask for 'pre-approval' for the services that you access. You can ask them such questions as:

• Are psychology services covered under my scheme?
• Are counselling psychology sessions covered under my scheme?
• Is a diagnostic psychology assessment covered under my scheme?
• Do I need to submit a referral letter from a medical physician in order for these services to be covered under my scheme? Can I use a referral letter from my GP or do I need a referral letter from a psychiatrist?

We can help you interpret an insurance scheme, but only your insurance provider can confirm for sure if a service will be covered.

FEES

Counselling and consultation sessions are chargeable per session. Payment for counselling is due on the day of the session.

Assessments are chargeable per package, depending on the need of the person – some assessments are more in-depth than others. Payment for assessment is due on the day of testing.

Payments for training courses must be made one week before the date of training.

Fees can be settled by cash, cheque or bank transfer. Payment plans can be arranged for larger amounts payable for assessments when needed. Please contact our reception to make payment arrangements.

TERMS AND CONDITIONS

Insights Psychology DMCC maintains the insightspsychology.com Website ("Site"). The following are the terms of use that govern use of the Site ("Terms of Use"). By using the Site you expressly agree to be bound by these Terms of Use and the insightspsychology.com privacy policy and to follow these Terms of Use and all applicable laws and regulations governing use of the Site. Insights Psychology DMCC reserves the right to change these Terms of Use at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. We will note when there are updates to the Terms of Use at the bottom of the Terms of Use. If you violate these Terms of Use, Insights Psychology DMCC may terminate your use of the Site, bar you from future use of the Site, and/or take appropriate legal action against you. 

 

"Insights Psychology DMCC owns and maintains the https://www.insightspsychology.com (“Site”)

“United Arab Emirates is our country of domicile” and stipulate that the governing law is the local law.

“Visa or MasterCard Debit and credit cards in AED will be accepted for payment”

“We will not trade with or provide any services to OFAC and sanctioned countries”

“Customer using the website who are Minor / under the age of 18 shall not register as a User of the website and shall not transact on or use the website”

“Cardholder must retain a copy of transaction records and Insights Psychology DMCC policies and rules.

“User is responsible for maintaining the confidentiality of his account”

 

LIMITED LICENSE. You are granted a limited, non-exclusive, revocable and non-transferable license to utilize and access the Site pursuant to the requirements and restrictions of these Terms of Use. Insights Psychology DMCC may change, suspend, or discontinue any aspect of the Site at any time. Insights Psychology DMCC may also, without notice or liability, impose limits on certain features and services or restrict your access to all or portions of the Site. You shall have no rights to the proprietary software and related documentation if any, provided to you in order to access the Site. Except as provided in the Terms of Use, you shall have no right to directly or indirectly, own, use, loan, sell, rent, lease, license, sublicense, assign, copy, translate, modify, adapt, improve, or create any new or derivative works from, or display, distribute, perform, or in any way exploit the Site, or any of its contents (including software) in whole or in part. 

 

SITE OPERATION: United Arab Emirates is our Country of Domicile. Insights Psychology DMCC controls this Site from the U.A.E. Insights Psychology DMCC makes no representation that this Site is appropriate for use in other locations. If you use this Site from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Site in violation of any applicable laws or regulations, including, but not limited to any U.A.E export laws and regulations. 

APPLICABLE LAW. The Laws of the United Arab Emirates shall govern the use of the Site and the Terms of Use, without regards to conflict of laws principals. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E. 

MULTI-CURRENCY PRICED TRANSACTION, the displayed price and currency selected by you, will be the same price and currency charged to the Card and printed on the Transaction Receipt. 

PURCHASES. Insights Psychology DMCC accepts payment by Visa or Mastercard debit and credit cards in AED for its products and services. All online purchases are also governed by the terms and conditions of respective merchant service providers. Please review respective merchant service provider’s user agreement and privacy policy before entering any transaction. Interpretation. These Terms of Use supersede all other written and oral communications or agreements with regard to the subject matters discussed in these Terms of Use. A waiver or modification of these Terms of Use will only be effective if made in writing signed by an authorized officer of Insights Psychology DMCC. All refunds will be made onto the original mode of payment. 

OFFICE FOREIGN ASSETS CONTROL (OFAC) SANCTIONED COUNTRIES. Insights Psychology DMCC will not trade with or provide any services to individuals and companies owned or controlled by, or acting for or on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not countryspecific 

REPRESENTATIONS BY YOU. By visiting the Site, you represent, warrant and covenant that (a) you are at least 18 years old; (b) that all materials of any kind submitted by you to COMPANY through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website. 

PERMITTED USE. You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically authorized by Insights Psychology DMCC to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorized by Insights Psychology DMCC to do so. The content and software on this Site is the property of Insights Psychology DMCC. The cardholder must retain a copy of transaction records and Merchant policies and rules.  

YOUR ACCOUNT. If you use Insights Psychology DMCC Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section. 

NO COMMERCIAL USE. This Site may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain Insights Psychology DMCC’s prior written consent to make commercial offers of any kind on the Site, whether by advertising, solicitations, links, or any other form of communication. Insights Psychology DMCC will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site. 

LINKS AND SEARCH RESULTS. The Site may automatically produce search results that reference and/or link to third party sites throughout the World Wide Web. Insights Psychology DMCC has no control over these sites or the content within them. Insights Psychology DMCC does not guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. Insights Psychology DMCC does not endorse the content of any third party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against Insights Psychology DMCC for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, you may notify us at [email protected]. 

COPYRIGHT POLICY. Insights Psychology DMCC may terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defense or fair use exemption to do so. If you submit information to this Site, you warrant that the information does not infringe the copyrights or other rights of third parties. 

INTELLECTUAL PROPERTY. Although Insights Psychology DMCC is not responsible for the content, quality or accuracy of data provided by users, compilations of such data, text, information and other materials made available to users through Insights Psychology DMCC’s system. The On-line Materials are Insights Psychology DMCC’s intellectual property, and are protected by U.S. and international intellectual property laws. The On-line Materials may not be copied or redistributed either in whole or in part without prior written consent of Insights Psychology DMCC, except as expressly and specifically permitted under these Terms of Use. 

The On-line Materials are and will remain the exclusive property of Insights Psychology DMCC. All rights, titles and interests in and to the On-line Materials will be and remain vested solely in Insights Psychology DMCC. Under no circumstances will you have any right, directly or indirectly, to own, use, copy, loan, sell, rent, lease, license, sublicense, redistribute, assign or otherwise convey the On- line Materials, or any rights thereto, except as expressly and specifically provided in the Terms of Use. Nothing in these Terms of Use will convey to you any right, title or interest, except that of a license with the express rights and subject to all limitations herein. Nothing in these Terms of Use grants you the right, directly or indirectly, to use the On-line Materials to create a product for resale or to use the On-line Materials in any way that competes with Insights Psychology DMCC. 

You acknowledge and agree that Insights Psychology DMCC will own all rights, titles and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the On- line Materials made by or for you. At Insights Psychology DMCC’s request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles or interests to Insights Psychology DMCC or perfect these rights, titles or interests in Insights Psychology DMCC’s name. DISCLAIMER OF WARRANTY, LIMITATION OF DAMAGES. COMPANY MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTY OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS IN RELATION TO THE AVAILABILITY, ACCURACY, VALIDITY, RELIABILITY OR CONTENT OF THESE PAGES AND/OR THE SITE. COMPANY ALSO DOES NOT MAKE ANY REPRESENTATION OR WARRANTY REGARDING THE ACCURACY OR RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION THAT IS SUBMITTED, DISPLAYED OR UPLOADED THROUGH THE SITE BY ANY USER. COMPANY SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SITE, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF COMPANY WOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT OF LIABILITY PERMITTED BY LAW. 

VIOLATION OF TERMS OF USE. You understand and agree that in Insights Psychology DMCC’s sole discretion, and without prior notice, Insights Psychology DMCC may terminate your access to the Site, or exercise any other remedy available and remove any unauthorized user information, if Insights Psychology DMCC believes that the information you provide has violated or is inconsistent with these Terms of Use, or violates the rights of Insights Psychology DMCC, or any third party, or violates the law. You agree that monetary damages may not provide a sufficient remedy to Insights Psychology DMCC for violations of these Terms of Use and you consent to injunctive or other equitable relief for such violations. Insights Psychology DMCC may release user information about you if required by law or subpoena. 

INDEMNITY. You agree to indemnify and hold Insights Psychology DMCC, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of or relating to your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site, or your breach of the Terms of Use. 

 

LICENCE GRANTED TO YOU. By providing materials to Insights Psychology DMCC, including by submitting or uploading content or materials for use on the Site you represent and warrant that you or the owner of all rights to such content or materials has expressly granted Insights Psychology DMCC an irrevocable world-wide right in all languages and in perpetuity to use and exploit all or any part of the content and materials provided by you. Insights Psychology DMCC may publish and distribute any such submitted content or materials at its sole discretion by any method now existing or later developed. You agree that you shall waive all claims and have no recourse against Insights Psychology DMCC for any alleged or actual infringement or misappropriation of any proprietary rights in any communication, content or material submitted to Insights Psychology DMCC. Any communication or materials you send to Insights Psychology DMCC will be treated as non- confidential and non-proprietary and may be disseminated or used by Insights Psychology DMCC for any purpose, including, but not limited to, developing, creating, manufacturing or marketing products or services. 

ADVERTISING. The Site may contain advertisements and/or sponsorships. The advertisers and/or sponsors that provide these advertisements and sponsorships are solely responsible for insuring that the materials submitted for inclusion on the Site are accurate and comply with all applicable laws. Insights Psychology DMCC is not responsible for the acts or omissions of any advertiser or sponsor. 

SEVERABILITY. If any provision of the Terms of Use is held to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect. 

 

Headings & section titles in this Agreement are for convenience and do not define, limit, or extend any provision of this Agreement. 

 

Privacy Policy

‘‘All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties’’

‘’ https://www.insightspsychology.com/ will not pass any debit/credit card details to third parties’’

‘’ https://www.insightspsychology.com/ takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (https://www.insightspsychology.com/) cannot guarantee the security of any information that is disclosed online’’

‘’The https://www.insightspsychology.com/ is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.’’

“The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted”.

 

Payment Confirmation

The customer will be notified as soon as the transaction has been completed.

Once the payment is made, the confirmation notice will be sent to the client via email or SMS within 24 hours of receipt of payment.

Refund Policy

Refunds will be done only through the Original Mode of Payment or Bank Transfer

No refunds will be provided once the service has been delivered.

"Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card”

Cancellation Policy

Insights Psychology DMCC require 24 hours’ notice of cancellation of session. If sessions are cancelled with 24 hours’ notice the client will not be charged any amount for the cancelled session. If sessions are cancelled within 24 hours of scheduled appointment, the client will be charged 50% cost of the planned session. Last minute cancellations of sessions and ‘no shows’ will be charged at full cost of the session.

Insights Psychology DMCC understand that emergencies and illnesses do occur so therefore clients are requested to contact admin staff as soon as possible and let them know their reasons for cancelling.