Technical Business Analyst (TBA)
Pay: $30 $37 on W2. Depending on Experience
Contract: 6-Month Contract-to-Hire. This will go long term.
Location: Remote (Work From Home)
Technical Business Analyst (TBA) to support the K-12 School Services Center of Excellence. This role focuses on product support, product implementation, project coordination, and cross-functional communication. The TBA will assist with timelines, requirements gathering, user training, testing, troubleshooting, and documentation to ensure successful product delivery.
ResponsibilitiesAssist with product software implementation activities including planning, coordination, execution, and follow-up
Support project management functions by:
Tracking timelines, milestones, risks, and deliverables
Preparing status reports and stakeholder documentation
Facilitating communication between cross-functional teams
Conduct user testing and manual testing to validate product features and identify issues
Assist with wireframing and product workflow documentation; leverage exposure to Axure and UX tools
Participate in business requirements gathering and contribute to BRD documentation
Provide user training and support during product rollouts and enhancements
Perform troubleshooting and IT support related to product implementations
Support process improvement initiatives across COE functional areas
Provide administrative and operational support for ongoing projects and product teams
Create reports for users, leadership, and project stakeholders
Use Microsoft tools (Excel, PowerPoint, Teams, Outlook, Visio, Project) to support project tracking and documentation
Use project management tools (Asana, Jira, MS Project, ProductPlan, or similar) to support execution and reporting
Strong organizational and time-management skills
Excellent verbal and written communication abilities
Proficiency with project management tools (Asana, Jira, ProductPlan, MS Project, or similar)
Ability to conduct user testing and document findings
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Teams, Outlook, Visio, Project)
Analytical and problem-solving skills
Ability to collaborate with stakeholders in a fast-paced, remote environment
Ability to provide troubleshooting, user support, and clear technical documentation
Experience in product support, software implementation, or project coordination
Experience gathering business requirements and creating BRD documentation
Familiarity with software implementation best practices
Experience working with cross-functional teams (IT, UX, Product, Business Operations)
Exposure to User Experience tools such as Axure and foundational wireframing concepts
Knowledge of basic project management methodologies (Agile, Waterfall, or hybrid environments)
Fully remote position
Must have reliable internet connection and ability to work standard business hours
Occasional virtual meetings and collaboration sessions with internal teams
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