Job Description

General information

Ref # 21358

Remote? No

Ally and Your Career

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Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

The Deposit Operations' Fraud Investigator position is responsible to assess various complex situations and identify risks. Specific procedural reviews and approved countermeasures are utilized in the daily job performance. This role works closely with the Fraud Manager as well as various teams within Operations to assist with the investigation and deterrence of fraud against Ally Bank.

The primary role of the Senior Bank Fraud Investigator to investigate and deter fraud against Ally Bank. This role requires the ability to conduct in-depth research of complex situations, use subject matter disciplines to solve difficult problems, execute various risk mitigation efforts and provide clear documentation of all findings. This position requires the ideal candidate to be a high-level problem solver. You will work independently on various bank fraud projects and present findings and solutions to loss prevention leadership.

At this time, Ally will not sponsor a new applicant for employment authorization for this position.

In office role with hybrid schedule - Ally work locations Lewisville, TX, Fort Washington, PA and Charlotte, NC

The Work Itself

• Conduct thorough investigations of fraud cases (including detailed link analysis) utilizing various tools and reports to identify potential fraudulent activities on new/existing accounts.

Initiate investigations; responsible for handling all aspects of the investigation, including detailed analysis and research to resolve issues.

• Prepares drafts Regulatory Reports for potential submission to FinCen (SAR referrals).
• Collaborate with internal/external fraud investigators, legal teams, Adult Protective Services (APS) and Law Enforcement, acting as a liaison, preparing case referrals and follow up investigations.
• Conduct interviews with customers, representatives from other financial institutions, and other pertinent individuals to investigate and gather information related to potential fraudulent activities.
• Analyze data to detect patterns and trends in fraudulent activities.
• Ensure compliance with Federal and State laws and regulations related to fraud investigations.
• Responsible for reviewing large data sets to discover transaction patterns and filter for targeted information using traditional as well as predictive/advanced analytic methodologies.
• Excellent communication and collaboration abilities.
• Ensure enterprise-wide compliance with established standards, regulatory policies and procedures for the bank set by FSI as well as Compliance and Legal departments
• Provide excellent customer service to those customers impacted by potential fraud, ensuring we help as appropriate.
• Maintain up-to-date knowledge, best practices, and awareness of investigative fraud techniques, fraud regulations (FinCen, UCC, etc), and investigation handling policy and procedures.

The Skills You Bring

• Bachelor's Degree in Criminal justice or related field preferred.
• 3+ years of fraud investigations and SARs experience in financial services required. Work related experience should consist of in-depth background in bank fraud investigations of all types of forgery claims and schemes (i.e., kite schemes, counterfeit checks, forgeries, wires, ach, etc.), banking operations, government regulations, basic knowledge of UCC codes and industry defenses to adverse claims.
• CFE, CAFP, and CFCI certifications preferred.
• Knowledge in Elder Abuse and/or Elder Financial Exploitation investigations strongly preferred.
• Proven knowledge of regulatory Suspicious Activity Report experience - must have skills related to identifying, analyzing, and reporting suspicious activities.
• Proficient in conducting interviews with various stakeholders strongly preferred.
• Ability to make appropriate judgments and decisions with limited guidance.
• Proficiency in data analysis tools and software.
• Experience investigating ACH, Wires, Account Takeover, etc.

How We'll Have Your Back

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Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

• Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
• Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
• Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range:

An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Emerging: 70000

Experienced: 85000

Expert: 100000

Incentive Compensation: This position is eligible to participate in our annual incentive plan

Job Tags

Work experience placement, Work at office, Remote work, Flexible hours,

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