Job Description

Aligned Modern Health (AMH) is changing the face of healthcare and building the leading national brand in holistic medicine. Our unique, multi-disciplinary model offers patients evidence-based solutions to a host of health challenges including BHRT/hormone issues, thyroid, autoimmunity, stress and anxiety, GI distress, metabolic disorders, infertility, musculoskeletal pain, and more. We pride ourselves on outstanding clinical outcomes and a five-star patient experience. We have 16 clinics across the city of Chicago and surrounding suburbs, and we offer telehealth services for Functional Medicine and BHRT across 18 states and growing! To learn more about us, please visit our website at (

Our corporate office in downtown Chicago (currently remote) is in search of an energetic and "five-star" service-oriented individual for the full-time role of Patient Advocate (Billing Specialist) . The ideal candidate will be outgoing, professional, have great organizational and administrative skills, and excel when multi-tasking. Candidate must have knowledge in accounts receivables, medical insurance process, and insurance policies/benefits. The role pays $45,000-$50,000 per year (based on experience) and reports to our Patient Advocate Team Manager. 

Primary Responsibilities:

• Provide exceptional, "five-star" customer service and build rapport with patients.
• Take a patient-first approach to resolving patient inquiries related to billing.
• Answer incoming patient calls and e-mails related to billing inquiries.
• Take ownership of resolution on behalf of the patients in "real time"' or through comprehensive and timely follow-up.
• Correct and resubmit claims to payers.
• Review unpaid and/or denied claims and submit appeals.
• Follow-up with insurance companies, addressing denials and rejections, etc.
• Perform other Medical/Healthcare billing duties as needed.

Requirements:

• Patient-first attitude and ability to consistently provide 5-star service
• Minimum 1-2 years of experience in medical billing,  Chiropractic and/or Acupuncture billing highly desired
• 1+ year of experience in a fast-paced healthcare call center or customer service role
• Energetic and outgoing personality with a desire to help people
• Excellent oral and written communication skills, including by phone and e-mail
• Strong attention to detail and highly organized
• Knowledge of medical billing collection/practices
• Strong problem solving skills, ability to analyze an issue and recommend a solution
• Comfortable working independently as well as part of a team
• Ability to read, understand and follow oral and written instructions
• Excellent computer skills with proficiency in Microsoft Office

We offer competitive compensation and unlimited opportunity with one of Chicago's most exciting and fastest growing health and wellness companies. The following are benefits for full-time employees:

• Blue Cross Blue Shield medical plans, as well as dental and vision insurance

• Guaranteed paid time off

• Eligibility for short-term disability insurance and 401(k)

Aligned Modern Health is an equal opportunity employer.

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