IT Support Specialist L3 Job at Covestic Inc, San Francisco, CA

UnJJNHIyMi92SzAwNVpvZ3dETjU1TjcyTkE9PQ==
  • Covestic Inc
  • San Francisco, CA

Job Description

As an IT Support Specialist Level 3 you will collaborate with our client's employees to quickly resolve any technical issue that interrupts their day. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. We are predominantly Mac OS, with a growing Windows, Chrome OS and Linux environment. This is a great opportunity to work and grow with a fantastic and rapidly growing company.

Responsibilities

  • Answer questions and provide support for employees in online (via email, Slack, and tickets) and in person (as offices open in 2021)
  • Act as an escalation point for front-line IT support
  • Perform project-based work to improve IT and systems
  • Image Mac, Windows, and Linux computers and configure these computers for employees
  • Manage IT assets and inventory
  • Deploy software
  • Help with A/V setup for internal events
  • Assist with desktop automation
  • Help train and mentor other IT employees
  • Showcase your knowledge by training other employees on new applications, hardware, and more

Skills

  • 1-2 years’ work experience in a technical support or helpdesk environment
  • A drive to assist customers and solve their technical problems
  • End-user support experience for MacOS or Windows
  • Experience with MDM systems
  • Experience troubleshooting Chrome OS
  • Command-line Unix/Linux experience (Shell scripting)
  • Experience building Windows images
  • PowerShell and Active Directory administration understanding
  • Experience using Atlassian products before, especially JIRA
  • Great problem solving and intuitive troubleshooting skills
  • A strong understanding of connecting computers to networks especially over Wi-Fi and VPN
  • Experience in Gsuite Administration
  • PowerShell and Active Directory administration understanding
  • Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary
  • Ability to work weekend days
  • Previous work experience in a startup or rapid growing enterprise environment VOIP administration experience
  • Be a serious A/V geek!
  • You have a history of expanding your knowledge via technical training and certification
#J-18808-Ljbffr

Job Tags

Full time, Work experience placement, Weekend work,

Similar Jobs

LSG Sky Chefs

Maintenance Supervisor Job at LSG Sky Chefs

 ...Location Type: On-Site Salary Range: $55,023.54 - 68,779.42 About us LSG Sky Chefs is one of the worlds largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted Airline Caterer of... 

NTT DATA, Inc.

Desktop Support Technician Job at NTT DATA, Inc.

 ...If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support Technician to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). NTT DATA, Inc. currently seeks a Helpdesk Associate... 

Wisdom Teeth Guys

Dental Insurance/Billing Receptionist Job at Wisdom Teeth Guys

 ...You will also be getting the mail and sending patient statements and providing support to the insurance team in other aspects of dental billing. The right person will be able to do some work hours remotely from home (if you meet the requirements for working from home... 

Principal Financial Group

Sr Administrative Assistant Job at Principal Financial Group

 ...immigration sponsorship now or in the future or those needing work authorization for this role. (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.) Nonimmigrant Workers and Green Card for Employment-Based Immigrants Investment Code of Ethics... 

The Locklear Insurance Agency

Customer Support Coordinator Job at The Locklear Insurance Agency

 ...Remote Sales Consultant (1099 Commission Only) We are seeking motivated, entrepreneurial individuals to join our remote sales team...  ... Provide tailored solutions using a proven system Manage your own schedule while hitting personal and team goals Participate...