IT Support Specialist L3 Job at Covestic Inc, San Francisco, CA

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  • Covestic Inc
  • San Francisco, CA

Job Description

As an IT Support Specialist Level 3 you will collaborate with our client's employees to quickly resolve any technical issue that interrupts their day. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. We are predominantly Mac OS, with a growing Windows, Chrome OS and Linux environment. This is a great opportunity to work and grow with a fantastic and rapidly growing company.

Responsibilities

  • Answer questions and provide support for employees in online (via email, Slack, and tickets) and in person (as offices open in 2021)
  • Act as an escalation point for front-line IT support
  • Perform project-based work to improve IT and systems
  • Image Mac, Windows, and Linux computers and configure these computers for employees
  • Manage IT assets and inventory
  • Deploy software
  • Help with A/V setup for internal events
  • Assist with desktop automation
  • Help train and mentor other IT employees
  • Showcase your knowledge by training other employees on new applications, hardware, and more

Skills

  • 1-2 years’ work experience in a technical support or helpdesk environment
  • A drive to assist customers and solve their technical problems
  • End-user support experience for MacOS or Windows
  • Experience with MDM systems
  • Experience troubleshooting Chrome OS
  • Command-line Unix/Linux experience (Shell scripting)
  • Experience building Windows images
  • PowerShell and Active Directory administration understanding
  • Experience using Atlassian products before, especially JIRA
  • Great problem solving and intuitive troubleshooting skills
  • A strong understanding of connecting computers to networks especially over Wi-Fi and VPN
  • Experience in Gsuite Administration
  • PowerShell and Active Directory administration understanding
  • Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary
  • Ability to work weekend days
  • Previous work experience in a startup or rapid growing enterprise environment VOIP administration experience
  • Be a serious A/V geek!
  • You have a history of expanding your knowledge via technical training and certification
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Job Tags

Full time, Work experience placement, Weekend work,

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