Job Description

Role: Desktop Support Technician (Onsite)

Location: Oklahoma City, OK

Pay Rate Range: $45,000–$50,000 / Annually

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Are you looking for a growth opportunity for a reputable company with a positive work environment?

Our client is looking for a Desktop Support Technician. Please contact us today to discuss this opportunity!

Overview:

We are seeking an experienced Desktop Support Technician to provide onsite technical support to end users in a fast-paced environment. In this role, you will be responsible for troubleshooting hardware, software, and network issues, performing device setups, and ensuring smooth daily operations for employees across the organization. This position is 100% onsite and requires strong communication skills, excellent customer service, and the ability to work efficiently and independently.

Key Responsibilities:

• Provide Level 1 and Level 2 desktop support for end-user hardware and software issues

• Troubleshoot and resolve problems related to desktops, laptops, printers, mobile devices, and peripherals

• Install, configure, and maintain Windows operating systems and authorized software

• Support user account creation, password resets, and access requests in Active Directory

• Assist with network connectivity issues including LAN, Wi-Fi, and VPN support

• Perform new-hire workstation setup and IT onboarding tasks

• Log and track all support requests using the company’s ticketing system

• Escalate complex issues to senior team members or specialized teams when appropriate

• Maintain accurate documentation of technical procedures, asset inventory, and support processes

• Deliver exceptional customer service while working directly with both technical and non-technical staff

Preferred Experience:

• 2+ years of onsite desktop or technical support experience

• Strong hardware and software troubleshooting skills

• Experience with Windows 10/11 administration

• Familiarity with Active Directory, Exchange, and Office 365

• Knowledge of imaging tools and device deployment processes

• Experience supporting network connectivity and VPN

• Exposure to ticketing systems such as ServiceNow, Jira, or similar

• CompTIA A+, Network+, or similar certifications preferred but not required

Ideal Candidate Profile:

• Self-starter capable of working independently in an onsite environment

• Strong problem-solving and communication skills

• Excellent customer service mindset with the ability to support users at all technical levels

• Detail-oriented with strong documentation and organizational abilities

• Ability to manage multiple tasks and adapt quickly to changing priorities

Why choose Addison IT?

• Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics

• Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses

• Permanent Employment: Many of Addison’s job openings lead to potential permanent employment

• Connections: You connect directly with hiring managers from renowned organizations

• Options: You are presented with multiple employment options near your home

• Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

IND 005-010

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