Job Description
Description The Opportunity Hyatt seeks an enthusiastic Lead Specialist to join our growing Central Sales Management department, where you'll focus on group lead response for a portfolio of Select & Full Service hotels. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections with colleagues, customers, and guests across the organization.
Who We Are At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.
We're proud to offer exceptional corporate benefits which include:
• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match
Who You Are As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.
The Role The Central Services - Lead Specialist is someone who has demonstrated through performance a thorough understanding and competence in Group & Transient sales, Hyatt systems, and the hotel/business travel industry. The Central Sales - Lead Specialist will be responsible for responding to leads at multiple Select Service & Full Service properties daily. They will receive leads from many different sources, interact with clients, create proposals, and respond in a way that is beneficial for each hotel and its individual goals. This person will utilize Envision and other sales tools to promptly respond to leads to increase conversion and revenue. This position will also be responsible for the submission of Corporate transient leads through Cvent Transient, with direction provided by the property.
They will have thorough experience with professional selling skills: opening, probing, supporting, and closing. Must possess exceptional negotiating skills. Must be proficient in general computer knowledge and able to train and monitor the process of sending referrals, setting traces, and profiling accounts. Communication and organizational skills are of utmost importance for this position.
Qualifications Experience Required: •A true desire to satisfy the needs of others in a fast-paced environment
•Refined verbal and written communication skills
•Strong organization and presentation skills
•Must be able to work independently and simultaneously manage multiple tasks
•Must be outgoing and a proven self-starter
•A minimum of 3-5 years of hotel sales or comparable experience preferred
•Must be proficient in general computer knowledge, Envision, Opera, and Cvent
Experience Preferred: •Bachelor's degree
•Previous Hyatt Group Selling experience
The salary range for this position is $70,000-$75,000. This position is also eligible to earn incentive awards, an annual bonus, monthly or quarterly incentives, etc. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate. The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We welcome you: Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.
We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.
Job Tags
Minimum wage, Full time, Local area, Remote work, Flexible hours,